Privacy Policy – Seven Game Pakistan Online Platform

1Introduction

Welcome to the Seven Game Privacy Policy. Seven Game operates an online gaming and sports betting platform designed specifically for players in Pakistan, offering slots, live casino games, fish games, cricket betting, PSL markets and more — all with deposits and withdrawals processed in PKR through familiar local payment methods like JazzCash, Easypaisa and Raast.

This Privacy Policy explains in plain language how Seven Game collects, stores, uses and protects the personal information of its users. It also explains your rights regarding your own data and how to exercise those rights. This policy applies to all users of the Seven Game website and mobile app, regardless of whether they are registered account holders or visitors browsing the platform without an account.

By registering an account on Seven Game or continuing to use the platform, you confirm that you have read and understood this Privacy Policy and agree to the collection and use of your information as described here. If you do not agree, please discontinue use of the platform and contact support to arrange account closure if applicable.

2Data We Collect

Seven Game collects personal information in two main ways: information you provide directly when using the platform, and information collected automatically as you interact with the site or app. Below is a clear breakdown of each category.

Information you provide directly:

• Registration data: Full name, date of birth, email address, phone number and account password when you create your Seven Game account.
• Identity verification documents: A copy of your CNIC (Computerised National Identity Card) and a selfie or other supporting document requested during KYC verification before your first withdrawal.
• Payment information: JazzCash or Easypaisa account number, bank account details, card information (where applicable) provided when making deposits or requesting withdrawals. Full payment credentials are handled directly by the payment processor and are not stored in full on Seven Game servers.
• Support communications: Messages, emails or chat transcripts sent to the Seven Game support team. These are retained to ensure continuity of service.
• Responsible gaming preferences: Deposit limits, self-exclusion requests and cooling-off period settings you choose to activate on your account.

Information collected automatically:

• Device and browser data: Device type, operating system, browser type, screen resolution, and unique device identifiers.
• IP address and location: Your IP address is logged at login and during gameplay. This is used for security monitoring and fraud prevention, not for targeted advertising.
• Usage data: Pages visited, games played, betting history, session duration, clicks and navigation patterns within the platform.
• Cookies and similar technologies: See Section 5 for full details on how Seven Game uses cookies.

3How We Use Your Data

Every piece of data Seven Game collects has a specific, legitimate purpose. We do not collect information speculatively or for purposes beyond what is necessary to operate the platform and serve our players. The table below summarises the main purposes for which your data is used.

Seven Game will never use your personal data for purposes that are incompatible with the ones listed above. If we ever need to use your data for a new purpose that is materially different from those described, we will update this Privacy Policy and notify you before doing so.

4Payment Data & PKR Transactions

All financial transactions on Seven Game are processed in Pakistani Rupees (PKR). Seven Game supports JazzCash, Easypaisa, Raast, standard bank transfers, debit and credit cards, and other approved mobile wallets for both deposits and withdrawals.

When you initiate a payment, your payment details are transmitted securely and processed by the relevant payment provider. Seven Game does not store complete card numbers or full mobile wallet credentials on its own servers. Instead, we retain a tokenised reference that allows us to reconcile transactions against your account without holding sensitive payment data directly.

• Deposit and withdrawal transaction records — including amounts, dates and payment method types — are retained in your account history for reference and for financial record-keeping purposes.
• Payment data shared with JazzCash, Easypaisa or bank partners is subject to those providers' own privacy policies. Seven Game is not responsible for how third-party payment processors handle data once it leaves our platform.
• In cases where an unusual transaction triggers a fraud check, additional verification may be requested. This is a security measure to protect your account and funds.
• Seven Game will never ask you to share your full JazzCash PIN, Easypaisa password or bank internet banking credentials via chat, email or any other channel. If you receive such a request, treat it as fraudulent and report it to support immediately.

5Cookies & Tracking Technologies

Seven Game uses cookies and similar tracking technologies to make the platform function correctly, remember your preferences, keep your session secure, and understand how players use the platform so we can continue improving it.

A cookie is a small text file placed on your device when you visit a website. Cookies do not contain viruses or executable code. They are used widely across the internet to improve user experience and platform functionality.

Types of cookies used by Seven Game:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in while you navigate the site, and security cookies that help protect your account from unauthorised access. You cannot opt out of essential cookies while using the platform.
• Functional cookies: Remember your preferences such as language settings, preferred payment method and game display options. These improve your experience but are not required for core functionality.
• Analytics cookies: Used to understand how players interact with the platform — which pages are visited most, where users drop off during registration, how long game sessions last, and similar usage patterns. This data is aggregated and not linked to individual players by name.
• Security and fraud prevention cookies: Help identify unusual login patterns or suspicious activity by comparing your current session data against previous sessions.

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect platform functionality — for example, you may need to log in again each time you visit if session cookies are blocked.

6Third-Party Data Sharing

Seven Game does not sell or rent your personal data to any third party. We share data only with trusted service providers where it is strictly necessary to operate the platform, process payments, verify identity and maintain security. All third-party partners are contractually required to process data only for the specific purpose for which it was shared and to maintain appropriate security standards.

The categories of third parties with whom Seven Game may share your data include:

• Payment processors: JazzCash, Easypaisa, Raast, bank partners and card processing services receive the payment information necessary to complete your deposits and withdrawals. Each provider operates under their own privacy terms.
• Identity verification providers: Third-party KYC partners may receive your CNIC details and verification selfie to confirm your identity before withdrawals are processed. These providers are specialist services with strong data security obligations.
• Fraud prevention and security services: IP address data, device fingerprinting and login behaviour may be shared with fraud detection platforms to protect against account takeover, payment fraud and bonus abuse.
• IT and hosting infrastructure: The servers and cloud infrastructure that power Seven Game are operated by third-party providers. Data stored on these systems is subject to the same security standards applied across the platform.
• Legal and regulatory authorities: In cases where Seven Game is required by applicable law to disclose user data — for example, in response to a court order, investigation into financial crime, or anti-money-laundering requirement — we will comply with that obligation. Where legally permitted, we will notify affected users before making such a disclosure.

7Data Security

Seven Game applies a range of technical and organisational security measures to protect your personal information from unauthorised access, accidental loss, disclosure or misuse. Security is not an afterthought for us — it is built into how the platform is designed and operated.

• TLS encryption: All data transmitted between your browser or app and Seven Game servers is encrypted using TLS (Transport Layer Security). This prevents interception of data during transmission.
• Password hashing: Account passwords are never stored in plain text. They are processed through a strong one-way hashing algorithm so that even in the unlikely event of a data breach, your original password cannot be recovered.
• Two-factor authentication (2FA): Seven Game strongly recommends enabling 2FA on your account. When active, a one-time code is required at each login in addition to your password, significantly reducing the risk of unauthorised access.
• Access controls: Internal access to player data within Seven Game is restricted on a strict need-to-know basis. Customer support agents can see what is necessary to assist with your query — no more.
• Regular security audits: Seven Game's infrastructure is subject to regular security reviews and vulnerability assessments to identify and address potential weaknesses before they can be exploited.
• Incident response: In the unlikely event of a data security incident that may affect your personal information, Seven Game will notify affected users as promptly as reasonably possible and take immediate steps to contain and investigate the issue.

8Data Retention

Seven Game retains your personal data for as long as your account remains active and for a defined period thereafter as required by financial record-keeping and legal obligations. We do not hold onto data indefinitely — once the retention period has elapsed, your information is securely deleted or anonymised.

• Active accounts: All data associated with an active account is retained for the lifetime of the account.
• Closed accounts: Following account closure, core account and transaction data is retained for a period required by applicable financial regulations to support anti-money-laundering compliance and dispute resolution. After this period, the data is permanently deleted.
• KYC documents: Identity verification documents (CNIC copies, selfies) are retained for the required regulatory period and then securely destroyed.
• Support communications: Chat and email records are retained for a defined period to support follow-up queries and quality assurance, after which they are purged.
• Analytics data: Anonymised usage analytics are retained for platform improvement purposes and do not include personally identifiable information once anonymisation has been applied.

If you would like to know the specific retention period applicable to a particular category of your data, contact the Seven Game support team with your query.

9Your Rights Over Your Data

As a Seven Game player, you have a number of rights regarding the personal information we hold about you. These rights are available to all registered users and can be exercised by contacting our support team.

• Right to access: You can request a copy of the personal data Seven Game holds about you. We will provide this in a clear, readable format within a reasonable timeframe.
• Right to correction: If any of the personal information on your account is inaccurate or out of date, you have the right to request that it be corrected. Some data — such as your registered name or date of birth — may require supporting documentation to update.
• Right to deletion: You can request deletion of your personal data. Please note that certain data — such as transaction records required for financial compliance — must be retained for a legally mandated period and cannot be deleted on request during that time.
• Right to restrict processing: In certain circumstances, you can ask Seven Game to restrict how your data is processed while a query or complaint is being investigated.
• Right to data portability: You can request a copy of your data in a structured, commonly used format so that you can, if you choose, move it to another service.
• Right to withdraw consent: Where Seven Game processes your data based on consent — for example, for marketing communications — you can withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
• Right to object: You can object to Seven Game processing your data for direct marketing purposes at any time. Once you object, we will stop processing your data for that purpose.

To exercise any of these rights, contact the Seven Game support team through live chat or email. We aim to respond to all data rights requests within a reasonable period. Identity verification may be required before a request can be processed to ensure we are responding to the correct account holder.

10Children & Minors

Seven Game is strictly an adult platform. The platform is not intended for, and must not be used by, anyone under the age of 18. We do not knowingly collect or store personal information from individuals under 18 years of age.

If Seven Game becomes aware that personal data belonging to a person under 18 has been collected — for example, if an underage individual has attempted to create an account — that account will be immediately closed, all associated data will be deleted (except where legally required for anti-fraud or compliance purposes), and any deposits made will be returned to the originating payment method where possible.

If you are a parent or guardian and you believe that a minor in your care has accessed Seven Game or provided personal information to the platform, please contact our support team immediately so we can take the appropriate action.

11Updates to This Privacy Policy

Seven Game may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in the services we offer, or updates required by applicable law. When significant changes are made, we will notify registered users by email or through an in-platform notification before the changes take effect.

The updated Privacy Policy will always be published on this page with a revised "Last Updated" date at the top. We encourage you to review this page periodically so that you remain informed about how we protect and use your personal information.

Your continued use of the Seven Game platform after a Privacy Policy update has been published and notified constitutes your acceptance of the revised policy. If you disagree with any changes, you should stop using the platform and contact support to arrange account closure and the return of any real-money balance.

12Contact & Data Requests

If you have any questions about this Privacy Policy, want to understand how a specific piece of your data is used, or wish to exercise any of your data rights, please get in touch with the Seven Game support team. We are available around the clock and will do our best to assist you promptly and clearly.

• Live chat: Available 24/7 through your Seven Game account dashboard after login. This is typically the fastest way to reach us.
• Email: [email protected] — displayed as text only, not a clickable link. We aim to respond to email queries within 24 hours.
• Data rights requests: Please include your registered email address and the nature of your request (access, deletion, correction, etc.) to help us process it as quickly as possible.

For matters related to responsible gaming — including deposit limit requests, cooling-off periods or self-exclusion — please visit the Responsible Gaming page or contact support directly. For a full overview of your account obligations and platform rules, review the Terms and Conditions.